I recieved Coconut for Valentine's Day from my mom. Well she arrived at my appartment but her collar was broken. The little flower was snaped off. I called CS and they sent me a new collar, but it's broken too, in exactly the same way!

I'm going to call CS again, but I wanted to know, is this something that's happened to anyone else? I was ok with one broken collar, but to have the replacement broken wasn't very pleasing.

Also, the replacement was shipped in a padded envelope, so it probably broke in shipping.

Advice?

~Abby